Customer Service Enablement Certification

Lessonly launched a Customer Service Enablement 101 certification that focuses on designing, developing, and deploying training to customer service managers and coaches.

 

Our goal was to design a clear visual brand that enticed users to complete and share the certification with their network through a variety of channels.

My Role
Designer

Team
Lessonly Marketing

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User Flow

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Landing Page

We designed this landing page that included why a user should get certified, what to expect, and how to share the certification with a coworker. This landing page also functions as a hub for users to create and sign back into their Lessonly Certifications account.

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Sign-Up Experience

Users are prompted to create an account once they click "Get Certified." Once they fill out a quick form, a message appears that prompts them with their next steps.

 

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Campaign Assets

In addition to the landing page, we created a customer login page, social promotional graphics, an email signature, and a sharable template to nominate a friend for a Better Work certificate.

 

 

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